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As seen in May, 1997 issue of...
Gifts & Decorative Accessories magazine logo

Technology Trends - Store Management

"YOUR STORE IN CYBERSPACE"  

 

 
George Matyjewicz
_________________
Think of your Web site
as another advertising
vehicle
--- but a more complex
one.
_________________
  What if you could open a store visited by more than 47 million highly-educated people with average annual family income of $60,800, an average age of 34.9 years and 36.64 percent of whom purchased something in the last 12 months? What if you could open this store for $15,000 - $30,000 - most of which is spent on advertising and promotion?
 
According to recent surveys by Georgia Institute of Technology * and CommerceNet/Nielsen**, that's your market on the Internet: a/k/a the Net, World Wide Web, WWW or Web. And, 73 percent of that market searches the Internet for information on products and services.

Opening a new location on the Web is similar to opening any other store. One big difference is that you can research the market and identify those products and services that will work effectively for your business, without a major cost outlay.

Opening a new location on the Web is similar to opening any other store. One big difference is that you can research the market and identify those products and services that will work effectively for your business, without a major cost outlay.

DEFINE YOUR USP

What's involved? The first step is to identify a differentiation strategy or a Unique Selling Proposition (USP) that clearly sets your business above the competition. The USP can be a unique product or service, price, availability or any other such factor. Once identified, you then focus on promoting that USP on your Web site.

A rule of thumb for gift retailers is to promote 15 products in three different classes or price ranges and change the mix as results dictates. For example, if your price points are $10, $25 and $50 and you are not selling any $50 items, cut back on promoting as many of them and increase those items that are selling well. By the way, according to GVU, 47 percent of Web purchases are under $50.

THE COMPONENTS

Then you must tell the story of your business and why consumers should shop with you. Your site should include:
 
o Company Profile and history (two to five pages)
o What's New -- at your store, updated as new events occur
o News -- showing press releases and media coverage of your business
o Products Offered -- with pictures, detailed descriptions and prices.
o Product Search -- to help visitors find particular merchandise.
o Auto Responder -- to send additional information to visitors to the site automatically
o Survey/Feedback Form -- to provide you with input for your marketing strategy.
o Guest Book -- for visitors to sign in and be placed on your mailing list.
o Visitor Counts -- by page, to see what interests your visitors.
 
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GEORGE MATYJEWICZ, PhD is Chief Marketing Officer and a Partner at GAP Enterprises, LLC a management and marketing Solutioning ™ firm that assists retailers. He is a veteran of the Internet and the computer field, as well as a former retailer and the moderator of E-Tailer's Digest.  Dr. Matyjewicz can be reached at (201) 866-8199  or via email or write to him c/o G&DA, 345 Hudson Street,  New York, NY 10014

* 6th WWW User Survey by Georgia Institute of Technology, October 1996 http://www.cc.gatech.edu/gvu/user_surveys/survey-10-1996/ ---- [back]

** CommerceNet/Nielsen Internet Demographics Survey, Spring, 1997 (http://www.commercenet.net/work/pilot/nielsen_96/) ---- [back]

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